Privacy Policy

For Build Masters Group Ltd. Last updated: 26 April 2026.

Build Masters Group Ltd respects your privacy and is committed to handling personal information in a fair, practical and transparent way. This Privacy Policy explains how we may collect, use, store and protect personal information when you contact us, request a quote, send project information or use our website.

Who we are

Build Masters Group Ltd provides bathroom installation and renovation services in London and surrounding areas. For the purposes of this Privacy Policy, Build Masters Group Ltd is responsible for the personal information it processes in connection with enquiries, quotations, client communication and business administration.

You can contact us by email at buildmastersgroup@gmail.com or by phone on 07355 343226.

Information we may collect

We may collect personal information that you choose to provide to us. This may include your name, phone number, email address, property or project location, project requirements, photographs, videos, measurements, drawings, messages, quotation details and any other information you provide when discussing a bathroom installation or renovation project.

If a project goes ahead, we may also keep records relating to scheduling, invoices, payments, agreed scope of work, project communication and relevant business administration.

How we use your information

We use personal information to respond to enquiries, provide quotations, assess project requirements, arrange consultations or site visits, plan and deliver services, manage client communication, issue invoices and maintain appropriate business records. We may also use information where necessary to meet legal, tax, accounting, insurance or compliance obligations.

We do not sell personal information. We do not use client details for unrelated marketing without an appropriate basis to do so.

Sharing information

We may share limited information with trusted trades, suppliers, professional advisers or service providers where this is reasonably necessary to respond to an enquiry, prepare a quotation, deliver agreed work, manage business records or comply with legal obligations. We aim to share only what is necessary for the relevant purpose.

Client references, project photographs and testimonials should not be published publicly without appropriate permission.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected. Enquiry information may be kept for a reasonable period to manage follow-up communication. Project, invoice and business records may be kept for longer where required for accounting, tax, insurance or legal reasons.

Your rights

Depending on the circumstances and applicable law, you may have the right to request access to your personal information, ask for inaccurate information to be corrected, request deletion of information that is no longer needed, object to certain processing or ask for processing to be restricted.

To make a privacy request, contact us at buildmastersgroup@gmail.com. We may need to verify your identity before responding to a request.

Security

We take reasonable steps to keep personal information secure and to limit access to information where appropriate. No method of transmission or storage is completely secure, but we aim to handle personal information carefully and responsibly.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this website.

This page is a practical website privacy notice and does not replace tailored legal advice where required.